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Merland TechnologiesCall

Privacy Policy

This policy explains how Merland Technologies, LLC collects, uses, and protects your information when you visit this website, communicate with me (via phone, text, or email), or use my on-site and remote IT services.

  • Effective date: November 1, 2026
  • Last updated: November 11, 2026

Who I Am

This website is run by Merland Technologies, LLC, a computer repair and IT support business based in Cedar City, Utah. In this policy, "I," "me," and "my" refer to Merland Technologies, LLC. "You" refers to anyone who visits this site, contacts me, or uses my services.

Contact Information

Text Messaging (SMS): If you communicate with me via text message, standard messaging rates may apply. You can opt out of receiving text messages from me at any time by replying "STOP".

Information Collected Automatically

When you visit this website, standard internet data is collected to keep the site running smoothly:

  • Server Logs & Analytics: My website hosting provider automatically collects basic information, such as your IP address, browser type, and the pages you visit. This is used solely to monitor site performance and security.
  • Cookies: This site uses essential cookies to ensure it functions properly on your device.

Information Accessed During Service Work

Providing computer repair and IT support requires me to work on your personal devices or network.

  • Strict Access Limits: I only access the specific systems, settings, and files necessary to complete the job you hired me for. I respect your privacy and will never browse, copy, or keep your personal data without your explicit permission.
  • Data Backups & Temporary Storage: If I need to temporarily back up your data to my own secure drives to complete a repair or data recovery, that temporary backup will be securely wiped and permanently deleted within 14 days of the completed job.

How I Use Your Information

The information you provide (like your name, address, and phone number) is used exclusively to:

  • Read and reply to your calls, texts, and emails.
  • Schedule on-site or remote IT help.
  • Prepare quotes and complete the repair or support work requested.
  • Process billing and issue invoices.

How I Share Your Information

I do not sell your personal information to anyone.

I only share your information in the following limited circumstances:

  • Trusted Service Providers & Remote Tools: I use secure, third-party tools to run my business (such as my website host, email provider, and secure payment processor). When providing remote support, I also use secure third-party remote access software. While I strictly limit my access to what is needed for the repair, these software providers may collect basic connection logs governed by their own privacy policies. All providers only have access to the data needed to perform their specific functions.
  • Legal Requirements: I may disclose information if legally required to do so by a valid subpoena or court order.
  • Business Transfers: If Merland Technologies, LLC is ever sold or merges with another business, client service records would naturally transfer to the new owner to ensure continued service.

How Long I Keep Your Information

  • Tax and Billing Records: Invoices and payment records are securely kept for up to 7 years to comply with standard business and tax laws.
  • Service Communications: General communications, quotes, and job notes are kept as long as you are an active client so I can provide you with reliable, ongoing IT support.

How I Protect Your Information

I take reasonable, industry-standard steps to protect the information you share with me. However, please remember that no website, email, text message, or online data transmission is 100% secure. I cannot guarantee absolute security for information transmitted digitally.

Children's Privacy

This website and my services are not intended for children under 13. I do not knowingly collect personal information from minors.

Changes to This Policy

I may update this policy occasionally to reflect changes in my business or legal requirements. When I do, I will update the "Last updated" date at the top of this page.