Refund Policy

Overview

This policy explains refunds for computer repair and IT support from Merland Technologies, LLC, a small tech business based in Cedar City, Utah. In this policy, "I," "me," and "my" mean Merland Technologies, LLC.

Home prices are posted on the site. Business work is by quote only.

Refund terms

If you cancel before I start, you owe nothing for labor. If a quote required a deposit, I will refund the unused part, minus any non-returnable parts already bought for the job. If I have already departed for an on-site visit at the time of cancellation, the standard 1-hour minimum or quoted travel charge will still be due.

You pay for the time I already worked and for any non-returnable parts already bought for the job.

I do not refund completed work that was done as agreed.

Parts and hardware follow the seller's or manufacturer's return policy. I refund parts only if I can return them and I receive a refund, minus any restocking or return fee I cannot recover.

How to ask

Contact me at [email protected] or (435) 250-3359. Include your name, the job, and why you are asking. If I approve a refund, I will send it back the way you paid, when that is practical.

Your other rights

This policy doesn't limit any rights you have under the law.

Changes to this policy

I may update this policy from time to time. When I do, I'll change the "Last updated" date at the top. The policy in effect when you accept a quote applies to that job.

Contact me

Merland Technologies, LLC

Phone: (435) 250-3359

Email: [email protected]