Terms of Service

Summary

Welcome to Merland Technologies, LLC. These terms govern your use of this website and our IT and computer repair services. In short: we bill transparently, require written approval for out-of-scope work, and ask that you back up your data before service begins. Payment is due upon completion, and an adult must be present for all on-site visits.

About These Terms

These terms apply to this website and to the services offered by Merland Technologies, LLC, a small tech business based in Cedar City, Utah. In these terms, "I," "me," and "my" mean Merland Technologies, LLC. "You" means the person or business using the site or hiring me. By using this site or hiring me, you agree to these terms.

My Services

I offer:

• Computer repair and virus removal for homes
• Phone and mobile support
• Networks and Wi-Fi
• TV, printer, and wireless camera setup
• Hardware recommendations
• Private tech tutoring
• IT support for small businesses (by quote only)

Where I Work

I am based in Cedar City, Utah.

On-site locations: Cedar City, Enoch, and surrounding Iron County communities.

Remote help: Available nationwide.

Travel charges: On-site visits outside a 15-mile radius of Cedar City will incur a travel charge, which will be included in your quote or phone consultation.

Quotes & Pricing

Residential Rates: Home computer repair is billed at the prices posted on the site: on-site is $120/hr with a 1-hour minimum, then billed in 30-minute increments. Remote help is $40 for up to 30 minutes, then $80/hr.

Business Rates: Business work is by quote only. No business work starts until you accept the quote in writing via email or text message.

Quote Validity: Quotes remain valid for 14 days from the date of issue.

Scope Changes: If a job requires more time, labor, or parts than originally quoted, I will stop work and require your written approval before proceeding with any additional charges.

Deposits and Payment

Deposits: A 50% deposit is required for any project exceeding $500 or when specialized hardware must be ordered in advance. See the Refund Policy for details.

Accepted Methods: I accept cash, major credit/debit cards, and standard electronic payment methods.

Due Date: Payment is due immediately upon completion of the service.

Late Payments: Invoices unpaid after 15 days will incur a 5% late fee per month.

Service Notes: A digital invoice and a brief written summary of the work completed will be emailed to you after the job.

Your Responsibilities

To help me do the work safely and efficiently, you agree to:

• Give me accurate information about the problem or project.
• Give me access to the devices, network, or location needed for the job, and ensure you have the legal right to let me work on them.
• Ensure an adult (18 years or older) is present for the entire duration of any on-site residential visit.

Backup and Data Responsibility

Please back up all important data before work starts. Unless we agree in writing that I will perform a data backup as part of the job, you are solely responsible for your data.

Cancellations and Rescheduling

If you cancel before I start, you owe nothing for labor. If I have already departed for an on-site visit at the time of cancellation, the standard 1-hour minimum or quoted travel charge will still be due.

Limitation of Liability

To the extent the law allows, I am not liable for lost data, lost profits, or other indirect or consequential damages. If I am liable, that liability is strictly limited to the total amount you paid me for that specific job. These terms do not limit liability that the law does not allow to be limited.

Use of This Website

The content on this site is for general information about my services. Do not misuse the site, attempt to disrupt its code, or use my contact information to send spam. The Merland Technologies name and logo belong to Merland Technologies, LLC.

Privacy

How I handle your personal information and device data is explained in the Privacy Policy.

Governing Law & Disputes

These terms are governed by the laws of the State of Utah. If we have a dispute, please contact me directly first so we can try to resolve it fairly. If we cannot reach a resolution, the dispute will be handled in the state courts of Iron County, Utah.

Changes to These Terms

I may update these terms from time to time to reflect business changes. When I do, I will change the "Last updated" date at the top. The terms in effect at the exact time you hire me will apply to your job.

Contact Me

Merland Technologies, LLC

Phone: (435) 250-3359

Email: [email protected]